Reviews for Elena Troyanskaya
Brandon Dennis, United States
3 Dec 2020
Both paintings are very beautiful. Because the linen canvas was wrapped around cardboard, the cardboard squares have warped slightly, and are no longer flat. This made it difficult to frame. She packaged both pieces facing each other with no barrier between them. This caused them to rub against each other during transport, which caused a small amount of damage. Most people will not notice this damage, but I will, and it will bother me. Shipping took a very long time. It came from Russia, so I understand that there were lots of customs issues with COVID and all. Paintings I purchased on the same day from other Russian sellers, however, came much swifter. Overall, I am happy with the artwork. I initially only wanted one, but the artist reached out to me after I purchased it and told me about its companion piece. I am very glad I got both pieces, as they work so well together. I wish they had arrived in safer packaging, more quickly, and on a more durable surface than cardboard.
Response from Elena Troyanskaya
9 Dec 2020
Dear Brandon, thank you for your detailed feedback, this information will help you take them into account in the future and become better for your customers. For all your comments, I will write in a private message. Unfortunately, delivery is now a bit of a lottery, some shipments arrive very quickly, some take a very long time. For my part, I always do everything to make it as fast as possible and always look for the best ways to send. In any case, thank you for waiting for the cargo and of course for your order.
Brandon Dennis, United States
3 Dec 2020
It's a very beautiful painting!
Response from Elena Troyanskaya
9 Dec 2020
Thank you very much and always welcome!
Ellen Tetlow, United Kingdom
14 Oct 2020
Breathtaking piece. Fantastic artist who so clearly cares about her clients. Would recommend highly.
Martin Gibson, United Kingdom
2 Oct 2020
Delighted with the picture and impressed by the packaging, delivery and communication.
Response from Elena Troyanskaya
4 Oct 2020
Dear Martin, thank you for your order, as well as a special thank you for taking the time to review. I'm always happy to be of service to you. Welcome always!
Koffi Bernard AKA, France
19 Aug 2020
As she used to be, Elena was great one more time ! Very very very beautiful paintings ! Kudos and keep up the good work ! Koffi Bernard AKA
Response from Elena Troyanskaya
20 Aug 2020
Thank you many, many thousands of times, Mr. Bernard, for your appreciation of my work! Always thank you for your orders and your feedback.
Koffi Bernard AKA, France
15 Aug 2020
Precious artwork to care about ! Kudos and keep up the good work !
Response from Elena Troyanskaya
17 Aug 2020
Dear Mr. Bernard, thank you for ordering and taking the time to write me a review. Thank you for your kind words to my work, I am always happy to see you on my page!
Stuart Abbott, United Kingdom
5 Aug 2020
Absolutely loved the art work. It’s beautiful. Elena’s communication was excellent, the art was packaged very well and was delivered exceptionally quickly. I can’t wait to hang the painting once back from the framers. A beautiful painting and amazing service
Response from Elena Troyanskaya
5 Aug 2020
Dear Stuart, thank you very much for your choice, for ordering and for your kind feedback! Always welcome, I will be happy to be useful to you.
Beth Camp, United Kingdom
14 Jul 2020
These paintings by Elena are stunning. I fell in love with them as soon as I saw them and instantly knew I needed to buy both. I absolutely love her style. The colours are beautiful and I get completely lost whilst looking at them. Due to COVID-19 there was delays in flights between Russia and England which is understandable. Elena did her upmost to try and get the order sent quickly and she kept me updated from the day I ordered until the day I received them. She was amazing and I can tell she is very passionate not only about her paintings but also about those who want to buy her work. These paintings were purchased as a gift for a friend so they are not yet in their rightful home but I attached a picture anyway. I am beyond happy with my order and would love more of Elena’s beautiful work in the future. Highly recommend! Beth
Response from Elena Troyanskaya
14 Jul 2020
Dear Beth, thank you for taking the time to review my work and of course for choosing my work! In truth, my customers are the most beautiful people in the world! I am very much looking forward to the paintings being handed to your friend. And you're always welcome!
Helen Trim, United Kingdom
14 Jul 2020
We are completely new to the Artfinder website and have had a wonderful time perusing all the beautiful artwork. We quite quickly fell in love with Elena’s work and her incredible ability to make you feel deep emotions within her exquisite paint work. After deciding on ‘Little Blue Storm’, we contacted Elena to ask a few questions and she was an absolute delight to correspond with. Elena was so helpful and accommodating and even sent us a video of our chosen work to make sure that we had chosen the right piece for us. Elena always went above and beyond to make sure we were happy, and she gave us detailed updates on shipping to the UK and when we could expect our exciting package. On delivery of our painting we were totally captivated by its beauty and could not believe it would be even more stunning in real life. We cannot wait to hang it in pride of place on our wall, above the fireplace and we will love it always. Thank you Elena for making our first experience with Artfinder so magical!
Response from Elena Troyanskaya
14 Jul 2020
Dear Helen! Many thank you again for choosing my art and for a pleasant warm communication. also thank you for your detailed feedback! Let the picture please you and decorate your home!:)
James Burke, United Kingdom
30 Jun 2020
Elena was very helpful in keeping me up to date with the delivery process and times which was reassuring. But more importantly her artwork is beautiful, and is a significant and meaningful addition to my home.
Response from Elena Troyanskaya
30 Jun 2020
Dear James, thank you so much for your feedback. I am very glad that you liked my work, let it decorate your home and make you happy. Always welcome!
