✨Add magic to your home ✨  ·  10% off $275+ code: MAGIC10  ·  15% off $950+ code: MAGIC15  ·  Ends midnight 25th April  ·  Terms
  ✨Add magic to your home ✨  
10% off $275+ code: MAGIC10
15% off $950+ code: MAGIC15
 ·  Ends midnight 25th April  ·  Terms
  ✨Add magic to your home ✨  
10% off $275+ code: MAGIC10
15% off $950+ code: MAGIC15
 ·  Ends midnight 25th April  ·  Terms

Elena Troyanskaya

Joined Artfinder: Feb. 2020

Artworks for sale: 186

(20)

Russian Federation

Reviews for Elena Troyanskaya

5.0

Overall rating

Based on 20 reviews

Show breakdown

Seller communication

Delivery and packaging

Listing accuracy

Johanna Roberts, United Kingdom

Review posted April 10, 2021

Beautiful paintings - I now have several works by Elena, and they are all stunning.

Response from Elena Troyanskaya

April 11, 2021

Many-many thanks Johanna! And welcome!

Johanna Roberts, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

April 10, 2021

Beautiful paintings - I now have several works by Elena, and they are all stunning.

Response from Elena Troyanskaya

April 11, 2021

Many-many thanks Johanna! And welcome!


rodolphe desauverzac, France

Review posted March 2, 2021

Superbe

rodolphe desauverzac, France

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

March 2, 2021

Superbe


Cathy Ray, United States

Review posted Feb. 24, 2021

Love this piece. Have it at the Framers now. Looking forward to placing it in my home.

Cathy Ray, United States

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Feb. 24, 2021

Love this piece. Have it at the Framers now. Looking forward to placing it in my home.


duncan shimmin, United Kingdom

Review posted Feb. 7, 2021

We had a fun time with DHL but everything dealt with very efficiently by Elena and no problems other than a few days delay on the second batch. Listing accuracy - just a note for potential buyers. The images on the website are a bit brighter than the paintings appear at first; they need bright light to show up in the same way. Not inaccurate in any way but we aware they need a bright well-lit spot to show their best.

Response from Elena Troyanskaya

Feb. 9, 2021

Dear Duncan, I am glad that everything came quickly and that you found the right light at home, as you wrote to me personally. Thank you for your feedback, always happy to see you again.

duncan shimmin, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Feb. 7, 2021

We had a fun time with DHL but everything dealt with very efficiently by Elena and no problems other than a few days delay on the second batch. Listing accuracy - just a note for potential buyers. The images on the website are a bit brighter than the paintings appear at first; they need bright light to show up in the same way. Not inaccurate in any way but we aware they need a bright well-lit spot to show their best.

Response from Elena Troyanskaya

Feb. 9, 2021

Dear Duncan, I am glad that everything came quickly and that you found the right light at home, as you wrote to me personally. Thank you for your feedback, always happy to see you again.


Brian McCormack, United States

Review posted Dec. 27, 2020

Elena's work looks as great in person as it does online. She was very prompt and helpful when discussing logistics.

Response from Elena Troyanskaya

Dec. 28, 2020

Thank you very much Brian, and always welcome!

Brian McCormack, United States

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Dec. 27, 2020

Elena's work looks as great in person as it does online. She was very prompt and helpful when discussing logistics.

Response from Elena Troyanskaya

Dec. 28, 2020

Thank you very much Brian, and always welcome!


Cherno Jagne, United Kingdom

Review posted Dec. 22, 2020

Absolutely stunning painting by Elena. The painting arrived much sooner than expected and I was stunned by its beauty. Elena was incredibly responsive and is such a talent. Our beautiful painting is now the most stunning part of our lovely new flat. Thank you so much Elena.

Response from Elena Troyanskaya

Dec. 26, 2020

Dear Сerno, thank you for your choice and for taking the time to write your review, I am always happy to be of service to you.

Cherno Jagne, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Dec. 22, 2020

Absolutely stunning painting by Elena. The painting arrived much sooner than expected and I was stunned by its beauty. Elena was incredibly responsive and is such a talent. Our beautiful painting is now the most stunning part of our lovely new flat. Thank you so much Elena.

Response from Elena Troyanskaya

Dec. 26, 2020

Dear Сerno, thank you for your choice and for taking the time to write your review, I am always happy to be of service to you.


Brandon Dennis, United States

Review posted Dec. 3, 2020

Both paintings are very beautiful. Because the linen canvas was wrapped around cardboard, the cardboard squares have warped slightly, and are no longer flat. This made it difficult to frame. She packaged both pieces facing each other with no barrier between them. This caused them to rub against each other during transport, which caused a small amount of damage. Most people will not notice this damage, but I will, and it will bother me. Shipping took a very long time. It came from Russia, so I understand that there were lots of customs issues with COVID and all. Paintings I purchased on the same day from other Russian sellers, however, came much swifter. Overall, I am happy with the artwork. I initially only wanted one, but the artist reached out to me after I purchased it and told me about its companion piece. I am very glad I got both pieces, as they work so well together. I wish they had arrived in safer packaging, more quickly, and on a more durable surface than cardboard.

Response from Elena Troyanskaya

Dec. 9, 2020

Dear Brandon, thank you for your detailed feedback, this information will help you take them into account in the future and become better for your customers. For all your comments, I will write in a private message. Unfortunately, delivery is now a bit of a lottery, some shipments arrive very quickly, some take a very long time. For my part, I always do everything to make it as fast as possible and always look for the best ways to send. In any case, thank you for waiting for the cargo and of course for your order.

Brandon Dennis, United States

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Dec. 3, 2020

Both paintings are very beautiful. Because the linen canvas was wrapped around cardboard, the cardboard squares have warped slightly, and are no longer flat. This made it difficult to frame. She packaged both pieces facing each other with no barrier between them. This caused them to rub against each other during transport, which caused a small amount of damage. Most people will not notice this damage, but I will, and it will bother me. Shipping took a very long time. It came from Russia, so I understand that there were lots of customs issues with COVID and all. Paintings I purchased on the same day from other Russian sellers, however, came much swifter. Overall, I am happy with the artwork. I initially only wanted one, but the artist reached out to me after I purchased it and told me about its companion piece. I am very glad I got both pieces, as they work so well together. I wish they had arrived in safer packaging, more quickly, and on a more durable surface than cardboard.

Response from Elena Troyanskaya

Dec. 9, 2020

Dear Brandon, thank you for your detailed feedback, this information will help you take them into account in the future and become better for your customers. For all your comments, I will write in a private message. Unfortunately, delivery is now a bit of a lottery, some shipments arrive very quickly, some take a very long time. For my part, I always do everything to make it as fast as possible and always look for the best ways to send. In any case, thank you for waiting for the cargo and of course for your order.


Brandon Dennis, United States

Review posted Dec. 3, 2020

It's a very beautiful painting!

Response from Elena Troyanskaya

Dec. 9, 2020

Thank you very much and always welcome!

Brandon Dennis, United States

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Dec. 3, 2020

It's a very beautiful painting!

Response from Elena Troyanskaya

Dec. 9, 2020

Thank you very much and always welcome!


Ellen Tetlow, United Kingdom

Review posted Oct. 14, 2020

Breathtaking piece. Fantastic artist who so clearly cares about her clients. Would recommend highly.

Ellen Tetlow, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Oct. 14, 2020

Breathtaking piece. Fantastic artist who so clearly cares about her clients. Would recommend highly.


Martin Gibson, United Kingdom

Review posted Oct. 2, 2020

Delighted with the picture and impressed by the packaging, delivery and communication.

Response from Elena Troyanskaya

Oct. 4, 2020

Dear Martin, thank you for your order, as well as a special thank you for taking the time to review. I'm always happy to be of service to you. Welcome always!

Martin Gibson, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

Oct. 2, 2020

Delighted with the picture and impressed by the packaging, delivery and communication.

Response from Elena Troyanskaya

Oct. 4, 2020

Dear Martin, thank you for your order, as well as a special thank you for taking the time to review. I'm always happy to be of service to you. Welcome always!


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