Yenny Cocq

Joined Artfinder: Dec. 2015

Artworks for sale: 40

(148)

United States

Reviews for Yenny Cocq

4.9

Overall rating

Based on 148 reviews

Show breakdown

Seller communication

Delivery and packaging

Listing accuracy

Seller communication

Delivery and packaging

Listing accuracy

Mary Proestos, United Kingdom

Review posted 16 Sep 2020

We absolutely love our sculpture and are very pleased with the final commission. I did find communication difficult at times and feel it would be better if an online call could be arranged. The delivery process threw up an unexpected customs charge, it would have been good to know this in advance as I had to make several calls to UPS in order to sort this out.

Response from Yenny Cocq

16 Sep 2020

It’s really difficult to work on custom orders as artfinder does not share contact information. I would have preferred to be in direct contact as well. Regarding UPS - it has been challenging during the times of Covid to arrange for timely shipping. Maybe DHL would have been better — it’s a guessing game. Moreover, I would advise to research international purchases and the resulting duties and customs charges and regulations of your country before committing. It agreed upon that all duties and customs are paid that can be added to the cost of shipping. It is however not easy to know what that amount might be. I love to work on commissions, as this is what I do. Artfinder does not make it easy, but they have taken the role of the galleries and I am grateful for their efforts. I feel that I have done all that I possibly could to make this perfect. I am an artist and not a corporation. Therefore I feel saddened to receive not do favorable reviews. It discourages me to work on international commissions in the future.

Mary Proestos, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

16 Sep 2020

We absolutely love our sculpture and are very pleased with the final commission. I did find communication difficult at times and feel it would be better if an online call could be arranged. The delivery process threw up an unexpected customs charge, it would have been good to know this in advance as I had to make several calls to UPS in order to sort this out.

Response from Yenny Cocq

16 Sep 2020

It’s really difficult to work on custom orders as artfinder does not share contact information. I would have preferred to be in direct contact as well. Regarding UPS - it has been challenging during the times of Covid to arrange for timely shipping. Maybe DHL would have been better — it’s a guessing game. Moreover, I would advise to research international purchases and the resulting duties and customs charges and regulations of your country before committing. It agreed upon that all duties and customs are paid that can be added to the cost of shipping. It is however not easy to know what that amount might be. I love to work on commissions, as this is what I do. Artfinder does not make it easy, but they have taken the role of the galleries and I am grateful for their efforts. I feel that I have done all that I possibly could to make this perfect. I am an artist and not a corporation. Therefore I feel saddened to receive not do favorable reviews. It discourages me to work on international commissions in the future.

Paul Munday, United Kingdom

Review posted 31 Aug 2020

Absolutely stunning sculpture. Really beautiful. Yenny is so helpful and made the whole process so easy. Even went the extra mile of polishing the sculpture again. Will be back for more

Paul Munday, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

31 Aug 2020

Absolutely stunning sculpture. Really beautiful. Yenny is so helpful and made the whole process so easy. Even went the extra mile of polishing the sculpture again. Will be back for more

Jenni Davis, United Kingdom

Review posted 30 Jul 2020

Delivery service. ie UPS was very poor indeed. It is almost impossible to contact them in any way at all. Wben the art work did finally arrive. the seller had packaged it extremely well.

Response from Yenny Cocq

30 Jul 2020

So sorry about all the issues with UPS. The corona pandemic has turned the shipping experience into a nightmare. Let’s hope we get to the other side of it soon. Yenny

Jenni Davis, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

30 Jul 2020

Delivery service. ie UPS was very poor indeed. It is almost impossible to contact them in any way at all. Wben the art work did finally arrive. the seller had packaged it extremely well.

Response from Yenny Cocq

30 Jul 2020

So sorry about all the issues with UPS. The corona pandemic has turned the shipping experience into a nightmare. Let’s hope we get to the other side of it soon. Yenny

John Duffy, United Kingdom

Review posted 23 Jul 2020

A very straightforward purchase given from USA to UK. Sculpture was exactly as described and an excellent gift for my wife. Would not hesitate to recommend.

Response from Yenny Cocq

23 Jul 2020

Thank you for your review ! I am so glad you like my work :) Sorry, you experienced some communication issues. Let me know what I could do better. Yenny

John Duffy, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

23 Jul 2020

A very straightforward purchase given from USA to UK. Sculpture was exactly as described and an excellent gift for my wife. Would not hesitate to recommend.

Response from Yenny Cocq

23 Jul 2020

Thank you for your review ! I am so glad you like my work :) Sorry, you experienced some communication issues. Let me know what I could do better. Yenny

Lee Townsend, United Kingdom

Review posted 8 Apr 2020

Yenny was amazing from start to finish. Exceptionally helpful, courteous and friendly. She helped me achieve the piece of art I desired at the price I was able to afford. If I could afford a larger piece I would not hesitate to buy again. Fabulous transaction.

Lee Townsend, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

8 Apr 2020

Yenny was amazing from start to finish. Exceptionally helpful, courteous and friendly. She helped me achieve the piece of art I desired at the price I was able to afford. If I could afford a larger piece I would not hesitate to buy again. Fabulous transaction.

Martha Villalobos, Mexico

Review posted 17 Mar 2020

Excelent service

Martha Villalobos, Mexico

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

17 Mar 2020

Excelent service

Francesca Maritan, United Kingdom

Review posted 19 Feb 2020

This is a beautifully crafted piece and communication with Yenny was clear and straightforward. I’d left my order for Valentine’s Day slightly late but Yenny turned it around very quickly and sent via UPS even though this was a more expensive route. I was very grateful and my partner loves it too.

Response from Yenny Cocq

19 Feb 2020

Thank you for the great review ;-) I always try to do the best I can to make things possible. Also, if it means an overnight and a round trip to the UPS store. So glad you like my little sculpture. Yenny

Francesca Maritan, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

19 Feb 2020

This is a beautifully crafted piece and communication with Yenny was clear and straightforward. I’d left my order for Valentine’s Day slightly late but Yenny turned it around very quickly and sent via UPS even though this was a more expensive route. I was very grateful and my partner loves it too.

Response from Yenny Cocq

19 Feb 2020

Thank you for the great review ;-) I always try to do the best I can to make things possible. Also, if it means an overnight and a round trip to the UPS store. So glad you like my little sculpture. Yenny

Tim Harrow, United Kingdom

Review posted 12 Feb 2020

Absolutely beautiful piece - my girlfriend was over the moon with it.

Response from Yenny Cocq

12 Feb 2020

Thank you Tim! Your review made me so happy this morning :) it reminds me that what I do brings joy. So therefore I keep doing it. Cheers!

Tim Harrow, United Kingdom

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

12 Feb 2020

Absolutely beautiful piece - my girlfriend was over the moon with it.

Response from Yenny Cocq

12 Feb 2020

Thank you Tim! Your review made me so happy this morning :) it reminds me that what I do brings joy. So therefore I keep doing it. Cheers!

Peter Birtles, Australia

Review posted 26 Nov 2019

Yenny went to great lengths to help with some challenges with the logistics.

Peter Birtles, Australia

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

26 Nov 2019

Yenny went to great lengths to help with some challenges with the logistics.

Tommy Conley, United States

Review posted 19 Nov 2019

Yenny was great throughout this transaction. She was gracious enough to customize the piece for no additional cost. Very happy with her and her artwork.

Response from Yenny Cocq

19 Nov 2019

Thank you, I like to get great reviews. It keeps me going and sometimes everyone needs encouragement. Especially on days when you go out of your way and nothing seems to go your way. So a heartfelt, Thank you ! Yenny

Tommy Conley, United States

Overall rating

Seller communication

Delivery and packaging

Listing accuracy

19 Nov 2019

Yenny was great throughout this transaction. She was gracious enough to customize the piece for no additional cost. Very happy with her and her artwork.

Response from Yenny Cocq

19 Nov 2019

Thank you, I like to get great reviews. It keeps me going and sometimes everyone needs encouragement. Especially on days when you go out of your way and nothing seems to go your way. So a heartfelt, Thank you ! Yenny