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Piece arrived damaged and had missing items.
I put seller communication as 5 because of her acknowledged to my request. I ordered a family set with a cat, but switched the cat to a dog instead, which was approved by the seller.
The dog was never added to the order, there was no cat as well, and the block was shipped chipped at the corner...
horse stool of a purchase
Gavin Jun Ting Lee, Hong Kong
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
21 Jul 2022
Piece arrived damaged and had missing items.
I put seller communication as 5 because of her acknowledged to my request. I ordered a family set with a cat, but switched the cat to a dog instead, which was approved by the seller.
The dog was never added to the order, there was no cat as well, and the block was shipped chipped at the corner...
horse stool of a purchase
Ana Steele, United States
Review posted 8 Mar 2022
I am very happy with this art - it is exactly what I expected. It arrived rather quickly. I did not communicate with the artist, but it was not necessary.
Response from Yenny Cocq
8 Mar 2022
Hello,
Thank you for the review. I think the seller communication was only appropriate to mark if it was necessary. Usually I reply quickly. The three stars are actually a negative mark for me. As we did not need to communicate I would appreciate if you change your rating. Would you mind?
Sincerely,
Yenny
Ana Steele, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
8 Mar 2022
I am very happy with this art - it is exactly what I expected. It arrived rather quickly. I did not communicate with the artist, but it was not necessary.
Response from Yenny Cocq
8 Mar 2022
Hello,
Thank you for the review. I think the seller communication was only appropriate to mark if it was necessary. Usually I reply quickly. The three stars are actually a negative mark for me. As we did not need to communicate I would appreciate if you change your rating. Would you mind?
Sincerely,
Yenny
Iris Nystrom, United States
Review posted 28 Feb 2022
Love this piece…radiates sweetness…
Iris Nystrom, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
28 Feb 2022
Love this piece…radiates sweetness…
VFM Cunningham, United Kingdom
Review posted 16 Feb 2022
Great service and just what I expected.
Very happy with the whole experience, this was a wedding present which was very well received.
Thank you.
Response from Yenny Cocq
16 Feb 2022
I am so glad the little family was a successful gift. Cheers!
VFM Cunningham, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
16 Feb 2022
Great service and just what I expected.
Very happy with the whole experience, this was a wedding present which was very well received.
Thank you.
Response from Yenny Cocq
16 Feb 2022
I am so glad the little family was a successful gift. Cheers!
Anna Mcloughlin, Ireland
Review posted 25 Jan 2022
Love them
Anna Mcloughlin, Ireland
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
25 Jan 2022
Love them
Sonny Park, United States
Review posted 24 Jan 2022
Absolutely gorgeous.
Thank you for your art work.
Sonny Park, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
24 Jan 2022
Absolutely gorgeous.
Thank you for your art work.
Carol Bincent, Australia
Review posted 15 Jan 2022
Beautifully executed work. Well packaged and arrived quickly
Carol Bincent, Australia
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
15 Jan 2022
Beautifully executed work. Well packaged and arrived quickly
Philip Harvey, United States
Review posted 21 Dec 2021
Enjoying the piece very much. Matches our two terriers!
Response from Yenny Cocq
21 Dec 2021
I am so grateful that you have a little terrier. Let me know if you want another to have two ;-)
Philip Harvey, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
21 Dec 2021
Enjoying the piece very much. Matches our two terriers!
Response from Yenny Cocq
21 Dec 2021
I am so grateful that you have a little terrier. Let me know if you want another to have two ;-)
Peter Caldecott, United Kingdom
Review posted 16 Dec 2021
Your measurements are incorrect. The actual dimensions are in millimetres not centimetres, i.e. the sculpture is ten times smaller than advertised.
Response from Yenny Cocq
16 Dec 2021
Why are you mean, with a one star rating? Measurements are in inch!
The measurements are 1.5" in the description. You did not read it.
Artfinder does not allow these small dimensions to be entered into their form. My collectors really want my small animals listed to add these to their existing families. I don't have a choice on the Artfinder platform. It translates it to other dimensions automatically.
You could have send me a message to inquire.
Please contact Artfinder with your complaint and for a return.
Peter Caldecott, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
16 Dec 2021
Your measurements are incorrect. The actual dimensions are in millimetres not centimetres, i.e. the sculpture is ten times smaller than advertised.
Response from Yenny Cocq
16 Dec 2021
Why are you mean, with a one star rating? Measurements are in inch!
The measurements are 1.5" in the description. You did not read it.
Artfinder does not allow these small dimensions to be entered into their form. My collectors really want my small animals listed to add these to their existing families. I don't have a choice on the Artfinder platform. It translates it to other dimensions automatically.
You could have send me a message to inquire.
Please contact Artfinder with your complaint and for a return.
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