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Major downfall was having to pay customs duty. If I had known in advance I would have asked a friend to bring it from the States!
Response from Yenny Cocq
25 Mar 2016
I am happy about your positive rating and sad to see the not so favorable rating in terms of delivery and listing accuracy.
Apparently all UK customers have to pay vat, handing and import fees, I am not sure why you had to pay duties as I labeled it as original art.
I hope artfinder could shed some light on that situation. They had confirmed with me that on the website they alert to these extra charges when importing.
I refunded you a portion of the shipping cost to augment these extra charges.
My apologies, I have no impact on the UK postal and customs authorities.
Jane Tordoff Marks, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
25 Mar 2016
Major downfall was having to pay customs duty. If I had known in advance I would have asked a friend to bring it from the States!
Response from Yenny Cocq
25 Mar 2016
I am happy about your positive rating and sad to see the not so favorable rating in terms of delivery and listing accuracy.
Apparently all UK customers have to pay vat, handing and import fees, I am not sure why you had to pay duties as I labeled it as original art.
I hope artfinder could shed some light on that situation. They had confirmed with me that on the website they alert to these extra charges when importing.
I refunded you a portion of the shipping cost to augment these extra charges.
My apologies, I have no impact on the UK postal and customs authorities.
Jack Simkhay, United States
Review posted 14 Mar 2016
Wonderful bronze statues arrived quickly and very nicely wrapped
,
Thank you Yenny
Jack Simkhay, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
14 Mar 2016
Wonderful bronze statues arrived quickly and very nicely wrapped
,
Thank you Yenny
Laura Taylor, United Kingdom
Review posted 12 Mar 2016
Truly beautiful little sculpture, I'm so pleased with it!
Response from Yenny Cocq
12 Mar 2016
Thank you Laura! I am so glad you are happy.
Laura Taylor, United Kingdom
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12 Mar 2016
Truly beautiful little sculpture, I'm so pleased with it!
Response from Yenny Cocq
12 Mar 2016
Thank you Laura! I am so glad you are happy.
Helen Lamb, United Kingdom
Review posted 4 Mar 2016
Yenny was completely fantastic in every part of the process & my sculpture is even more gorgeous in real life.
Big thx Yenny - my husband loves it :-)
Response from Yenny Cocq
4 Mar 2016
Dear Helen,
I am so pleased you like it. Shipping stones especially large ones is an issue if shipping abroad, But I am happy to have found an in-between solution so you could place them on the mantle etc.
BTW they traveled all the way to Aspen Colorado with me to be shipped, they did not quite go skiing but almost ;-)
Kind Regards,
Yenny
Helen Lamb, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
4 Mar 2016
Yenny was completely fantastic in every part of the process & my sculpture is even more gorgeous in real life.
Big thx Yenny - my husband loves it :-)
Response from Yenny Cocq
4 Mar 2016
Dear Helen,
I am so pleased you like it. Shipping stones especially large ones is an issue if shipping abroad, But I am happy to have found an in-between solution so you could place them on the mantle etc.
BTW they traveled all the way to Aspen Colorado with me to be shipped, they did not quite go skiing but almost ;-)
Kind Regards,
Yenny
Nick Green, United Kingdom
Review posted 2 Mar 2016
Just a wonderful piece which I will treasure- and yenny great to deal with
Response from Yenny Cocq
2 Mar 2016
Thank you Nick!
May my little sculpture brighten your life!
Nick Green, United Kingdom
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Delivery and packaging
Listing accuracy
2 Mar 2016
Just a wonderful piece which I will treasure- and yenny great to deal with
Response from Yenny Cocq
2 Mar 2016
Thank you Nick!
May my little sculpture brighten your life!
Sue Anne Sullivan, United States
Review posted 23 Feb 2016
We LOVE our sculpture! Yenny was very communicative and offered us a choice of different cats and bases. We couldn't be more pleased with both the art and the purchasing experience.
Response from Yenny Cocq
23 Feb 2016
Thank you Sue! I love to do everything I can to make it perfect!
Sue Anne Sullivan, United States
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23 Feb 2016
We LOVE our sculpture! Yenny was very communicative and offered us a choice of different cats and bases. We couldn't be more pleased with both the art and the purchasing experience.
Response from Yenny Cocq
23 Feb 2016
Thank you Sue! I love to do everything I can to make it perfect!
Sheila McKidd, United Kingdom
Review posted 19 Feb 2016
Very pleased with my purchase. It looks striking on my white marble fireplace.
Response from Yenny Cocq
19 Feb 2016
Thank you Shelia,
I am so glad you like them!
Sheila McKidd, United Kingdom
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19 Feb 2016
Very pleased with my purchase. It looks striking on my white marble fireplace.
Response from Yenny Cocq
19 Feb 2016
Thank you Shelia,
I am so glad you like them!
karen Matthewman, United Kingdom
Review posted 11 Feb 2016
A lovely small and poignant sculpture. I think I was a little surprised by how small it is but that is only because I hadn't read the description properly. It will certainly be treasured as my first ever sculpture purchase and I think I made a good choice. Be careful about Import Customs payments- they stung me rather, but it was worth it.
Response from Yenny Cocq
19 Feb 2016
Thank you!
Your first little sculpture! I am glad you like it. I am honored to be the first artist you collect.
I understand the size can be subjective. I always remind collectors to go by the exact measurements in the text.
About UK customs. Yes, this is an issue. Sometimes that happens and I never know why and other times it's not an issue. I declare it as original art and there should not be any customs associated with it. Please contact me if there are any concerns. Yenny
karen Matthewman, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
11 Feb 2016
A lovely small and poignant sculpture. I think I was a little surprised by how small it is but that is only because I hadn't read the description properly. It will certainly be treasured as my first ever sculpture purchase and I think I made a good choice. Be careful about Import Customs payments- they stung me rather, but it was worth it.
Response from Yenny Cocq
19 Feb 2016
Thank you!
Your first little sculpture! I am glad you like it. I am honored to be the first artist you collect.
I understand the size can be subjective. I always remind collectors to go by the exact measurements in the text.
About UK customs. Yes, this is an issue. Sometimes that happens and I never know why and other times it's not an issue. I declare it as original art and there should not be any customs associated with it. Please contact me if there are any concerns. Yenny
An Artfinder user, France
Review posted 4 Feb 2016
Hello Yenny,
Thank you...love your work!
Response from Yenny Cocq
19 Feb 2016
Thank you! I am glad to contribute a little family joy to your family!
An Artfinder user, France
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
4 Feb 2016
Hello Yenny,
Thank you...love your work!
Response from Yenny Cocq
19 Feb 2016
Thank you! I am glad to contribute a little family joy to your family!
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