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I appreciate the effort and continued feedback until my painting arrived safely. Thank you Teresa Tanner and Sophie of Artfinder.
Response from Teresa Tanner
28 Feb 2019
Hi Roy
I am so sorry when I last checked the tracking it said that your painting had arrived in South Africa on 12th December so had no reason to doubt it would not end up with you. It is the first time as you will see from my feed back that I have had issues with not being able to trace a delivery and it is such a shame that you did not let me know you hadn't received it as I would have been straight on the case, as always. I do hope that you at least will allow me to try to discover what has happened since it arrived in South Africa as looking at the updated tracking ( as provided to you on the Artfinder site) it looks as if the item is in customs (JIMC Priority Mail Air South Africa). Unfortunately, I have no control over this customs process. Saying that I have contacted the South African postal services to get them to try to trace where it is as apparently it is still in their system. I am happy to do you another painting if you would like me to? I would hope that if this matter can be resolved you would re consider your review as I have always prided myself on a good service and it is rare for this to happen. I look forward to hearing from you.
All the best
Teresa
Roy Harding, South Africa
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
28 Feb 2019
I appreciate the effort and continued feedback until my painting arrived safely. Thank you Teresa Tanner and Sophie of Artfinder.
Response from Teresa Tanner
28 Feb 2019
Hi Roy
I am so sorry when I last checked the tracking it said that your painting had arrived in South Africa on 12th December so had no reason to doubt it would not end up with you. It is the first time as you will see from my feed back that I have had issues with not being able to trace a delivery and it is such a shame that you did not let me know you hadn't received it as I would have been straight on the case, as always. I do hope that you at least will allow me to try to discover what has happened since it arrived in South Africa as looking at the updated tracking ( as provided to you on the Artfinder site) it looks as if the item is in customs (JIMC Priority Mail Air South Africa). Unfortunately, I have no control over this customs process. Saying that I have contacted the South African postal services to get them to try to trace where it is as apparently it is still in their system. I am happy to do you another painting if you would like me to? I would hope that if this matter can be resolved you would re consider your review as I have always prided myself on a good service and it is rare for this to happen. I look forward to hearing from you.
All the best
Teresa
Colin MacLeod, United Kingdom
Review posted 11 Feb 2019
Good service and good workmanship - win win
Response from Teresa Tanner
12 Feb 2019
Great news you are happy all round!
Best wishes
Teresa
Colin MacLeod, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
11 Feb 2019
Good service and good workmanship - win win
Response from Teresa Tanner
12 Feb 2019
Great news you are happy all round!
Best wishes
Teresa
sandra conwell, United States
Review posted 4 Feb 2019
This is a rather delicate and beautifully done representation of spring blossoms. Surely cherry blossoms are one of the most beautiful and popular painting themes, but the bees add interest that sets this work apart and gives it an authentic "garden" feel.
Communication with Ms. Tanner was both helpful and timely.
sandra conwell, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
4 Feb 2019
This is a rather delicate and beautifully done representation of spring blossoms. Surely cherry blossoms are one of the most beautiful and popular painting themes, but the bees add interest that sets this work apart and gives it an authentic "garden" feel.
Communication with Ms. Tanner was both helpful and timely.
sandra conwell, United States
Review posted 4 Feb 2019
I was attracted to this painting because the subject was rather unusual....not especially glamorous, not seasonal, not idealized...just appealing in the same way as the memory of grandmother's house. Who hasn't enjoyed chair like this? The use of watercolor softens the image and, in my mind, makes the painting less about the image and more about the feeling it evokes.
Response from Teresa Tanner
5 Feb 2019
I am so pleased you understood what I was trying to convey through this watercolour. My chair has a lot of history. Even I have had it for over 40 years and is has had many moves in its lifetime. I have recovered the chair twice and each time found scraps of the original fabric which I have left hidden inside along with my own two pieces. Strangely its not all that comfy more lumpy but everyone loves it and is drawn to it so hopefully that is the essence of comfortable. A pleasure to share in my own inheritance Sandra!
sandra conwell, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
4 Feb 2019
I was attracted to this painting because the subject was rather unusual....not especially glamorous, not seasonal, not idealized...just appealing in the same way as the memory of grandmother's house. Who hasn't enjoyed chair like this? The use of watercolor softens the image and, in my mind, makes the painting less about the image and more about the feeling it evokes.
Response from Teresa Tanner
5 Feb 2019
I am so pleased you understood what I was trying to convey through this watercolour. My chair has a lot of history. Even I have had it for over 40 years and is has had many moves in its lifetime. I have recovered the chair twice and each time found scraps of the original fabric which I have left hidden inside along with my own two pieces. Strangely its not all that comfy more lumpy but everyone loves it and is drawn to it so hopefully that is the essence of comfortable. A pleasure to share in my own inheritance Sandra!
Alan Barr, United Kingdom
Review posted 27 Jan 2019
Excellent.
Response from Teresa Tanner
28 Jan 2019
Thanks Alan for a repeat buy, glad you like it!
Kind regards
Teresa
Alan Barr, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
27 Jan 2019
Excellent.
Response from Teresa Tanner
28 Jan 2019
Thanks Alan for a repeat buy, glad you like it!
Kind regards
Teresa
Barbara Easterly, United States
Review posted 21 Jan 2019
Loved this the moment I spotted it online! It is even nicer in person. It makes me smile whenever I look at it. It came professionally packaged extremely well and arrived in perfect condition. Seller kept in communication regarding shipping. Very pleased with my purchase and experience.
Response from Teresa Tanner
21 Jan 2019
My pleasure. Thank you Barbara for a fantastic review! It was based on my own cat George having an encounter with a newcomer on the block. I've been looking at all sorts of humorous cat and dog scenarios so more to come I'm thinking...
best wishes
Teresa
Barbara Easterly, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
21 Jan 2019
Loved this the moment I spotted it online! It is even nicer in person. It makes me smile whenever I look at it. It came professionally packaged extremely well and arrived in perfect condition. Seller kept in communication regarding shipping. Very pleased with my purchase and experience.
Response from Teresa Tanner
21 Jan 2019
My pleasure. Thank you Barbara for a fantastic review! It was based on my own cat George having an encounter with a newcomer on the block. I've been looking at all sorts of humorous cat and dog scenarios so more to come I'm thinking...
best wishes
Teresa
Dave Taylor, United Kingdom
Review posted 19 Jan 2019
really love it a fantastic piece, makes me smile thinking about those long walks through the woods.
Response from Teresa Tanner
19 Jan 2019
Hi Dave
Many thanks! Yes my inspiration too, bring on Spring!
Kind regards
Teresa
Dave Taylor, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
19 Jan 2019
really love it a fantastic piece, makes me smile thinking about those long walks through the woods.
Response from Teresa Tanner
19 Jan 2019
Hi Dave
Many thanks! Yes my inspiration too, bring on Spring!
Kind regards
Teresa
Beautifully detailed watercolour which was very securely packaged and posted very quickly. The pictures online did not do it justice! It was for a present and the recipient loved it. Fantastic all round. Many thanks.
Response from Teresa Tanner
9 Jan 2019
What a terrific review! Many thanks Megan, I am so pleased it was well received.
Kind regards
Teresa
Beautifully detailed watercolour which was very securely packaged and posted very quickly. The pictures online did not do it justice! It was for a present and the recipient loved it. Fantastic all round. Many thanks.
Response from Teresa Tanner
9 Jan 2019
What a terrific review! Many thanks Megan, I am so pleased it was well received.
Kind regards
Teresa
HOLLY GARNIL, United States
Review posted 8 Jan 2019
SUCH A DARLING LITTLE PAINTING ON DRIFTWOOD....WILL BE A FANTASTIC ADDITION TO MY COLLECTION OF ARTWORK SLATED FOR A COASTAL RETREAT!
Response from Teresa Tanner
8 Jan 2019
Thank you Holly for purchasing another of my paintings. I really enjoy searching for driftwood along the beach and then imagining a scene that would compliment the sea worn surface - also appeals to my recycling nature!
All the best Teresa
HOLLY GARNIL, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
8 Jan 2019
SUCH A DARLING LITTLE PAINTING ON DRIFTWOOD....WILL BE A FANTASTIC ADDITION TO MY COLLECTION OF ARTWORK SLATED FOR A COASTAL RETREAT!
Response from Teresa Tanner
8 Jan 2019
Thank you Holly for purchasing another of my paintings. I really enjoy searching for driftwood along the beach and then imagining a scene that would compliment the sea worn surface - also appeals to my recycling nature!
All the best Teresa
Carole Galton, United Kingdom
Review posted 3 Jan 2019
I really love this picture, it’s slightly quirky and amusing, reminiscent of my many overcast days on the beach!
I kept going back to it over several days before eventually buying it and I was not disappointed, it’s really lovely, and my husband loves it too.
It is now framed and hanging on my wall.
Communication was great and the art arrived well packaged and timely.
Thank you Teresa
Response from Teresa Tanner
3 Jan 2019
Thank you very much for a terrific review. Kind regards
Teresa
Carole Galton, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Jan 2019
I really love this picture, it’s slightly quirky and amusing, reminiscent of my many overcast days on the beach!
I kept going back to it over several days before eventually buying it and I was not disappointed, it’s really lovely, and my husband loves it too.
It is now framed and hanging on my wall.
Communication was great and the art arrived well packaged and timely.
Thank you Teresa
Response from Teresa Tanner
3 Jan 2019
Thank you very much for a terrific review. Kind regards
Teresa
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