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Packaging damaged in transit even though covered in fragile tape.
Not the sellers problem as painting was intact.
Response from Carla Sá Fernandes
3 Dec 2015
Glad to hear the painting arrived safely, although the cardboard box was damaged. Thank you so much for taking your time and review your experience! I highly appreciate it! I hope to see you again soon at my store. Best, Carla
Paul Burton, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Dec 2015
Packaging damaged in transit even though covered in fragile tape.
Not the sellers problem as painting was intact.
Response from Carla Sá Fernandes
3 Dec 2015
Glad to hear the painting arrived safely, although the cardboard box was damaged. Thank you so much for taking your time and review your experience! I highly appreciate it! I hope to see you again soon at my store. Best, Carla
An Artfinder user, United Kingdom
Review posted 30 Nov 2015
First class service in every way. The picture is even better in person than shown on the website. From my first enquiry to receiving correspondence from Carla once everything was sent I have been hugely impressed and couldn't praise Carla enough.
I will be sure to order more works in the future.
Jack Rumbol
Response from Carla Sá Fernandes
30 Nov 2015
Dear Jack, I am thrilled you love it! Thank you so much for your awesome review!!! It's so, so rewarding to see my work appreciated! It's is a true honor to have you as my customer. I wish you all the best and hope to see you back soon in my store. Carla
An Artfinder user, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
30 Nov 2015
First class service in every way. The picture is even better in person than shown on the website. From my first enquiry to receiving correspondence from Carla once everything was sent I have been hugely impressed and couldn't praise Carla enough.
I will be sure to order more works in the future.
Jack Rumbol
Response from Carla Sá Fernandes
30 Nov 2015
Dear Jack, I am thrilled you love it! Thank you so much for your awesome review!!! It's so, so rewarding to see my work appreciated! It's is a true honor to have you as my customer. I wish you all the best and hope to see you back soon in my store. Carla
An Artfinder user, United States
Review posted 25 Nov 2015
Aside from the delivery having taken several days longer than anticipated (and that would seem to me to be out of the seller's hands), everything was in ship-shape.
Response from Carla Sá Fernandes
26 Nov 2015
Dear Nick,
thank you so much for your great review! I'm delighted to know you love them!
I apologize for the delay and any inconvenience it may have caused you. The parcel cleared customs 2 days before the ETA, so it should have been delivered to you on time. I don't know why it took almost another week for USPS to deliver it, but I can imagine it: Christmas is almost here and the postal services are really, really busy!
Again, thank you so much for loving my art and I'll be looking forward to your next visit to my store! Best, Carla
An Artfinder user, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
25 Nov 2015
Aside from the delivery having taken several days longer than anticipated (and that would seem to me to be out of the seller's hands), everything was in ship-shape.
Response from Carla Sá Fernandes
26 Nov 2015
Dear Nick,
thank you so much for your great review! I'm delighted to know you love them!
I apologize for the delay and any inconvenience it may have caused you. The parcel cleared customs 2 days before the ETA, so it should have been delivered to you on time. I don't know why it took almost another week for USPS to deliver it, but I can imagine it: Christmas is almost here and the postal services are really, really busy!
Again, thank you so much for loving my art and I'll be looking forward to your next visit to my store! Best, Carla
Kate Kingsmill, United Kingdom
Review posted 23 Nov 2015
Fab fragment - I love it!
Response from Carla Sá Fernandes
23 Nov 2015
Thank you so much for your wonderful review, dear Kate! I'm delighted you love it!
Kate Kingsmill, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
23 Nov 2015
Fab fragment - I love it!
Response from Carla Sá Fernandes
23 Nov 2015
Thank you so much for your wonderful review, dear Kate! I'm delighted you love it!
Nick Grant, United Kingdom
Review posted 23 Nov 2015
Thanks Carla! This looks great on my wall! A lovely picture thank you!
Response from Carla Sá Fernandes
24 Nov 2015
Dear Nick, thank you for such a great review! I am so happy you like it! Best, Carla
Nick Grant, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
23 Nov 2015
Thanks Carla! This looks great on my wall! A lovely picture thank you!
Response from Carla Sá Fernandes
24 Nov 2015
Dear Nick, thank you for such a great review! I am so happy you like it! Best, Carla
Adrian Thomas, United Kingdom
Review posted 19 Nov 2015
Excellent in every respect.
Response from Carla Sá Fernandes
19 Nov 2015
Dear Adrian,
Thank you so much for your wonderful review! It's an honor to have you as my customer! Best, Carla
Adrian Thomas, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
19 Nov 2015
Excellent in every respect.
Response from Carla Sá Fernandes
19 Nov 2015
Dear Adrian,
Thank you so much for your wonderful review! It's an honor to have you as my customer! Best, Carla
An Artfinder user, Australia
Review posted 19 Nov 2015
So happy with my paintings. Well worth the money.
Response from Carla Sá Fernandes
19 Nov 2015
Delighted you love them, dear Kathleen! Thank you so much for your wonderful review! Best, Carla
An Artfinder user, Australia
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
19 Nov 2015
So happy with my paintings. Well worth the money.
Response from Carla Sá Fernandes
19 Nov 2015
Delighted you love them, dear Kathleen! Thank you so much for your wonderful review! Best, Carla
Mariyana Jozic, Australia
Review posted 18 Nov 2015
Looking forward to buying the next beautiful piece. Pleasure to deal with. Thanks
Response from Carla Sá Fernandes
19 Nov 2015
Thank you dear Mariyana! So happy you love it! I'll be looking forward for your next visit to my shop! Best, Carla
Mariyana Jozic, Australia
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
18 Nov 2015
Looking forward to buying the next beautiful piece. Pleasure to deal with. Thanks
Response from Carla Sá Fernandes
19 Nov 2015
Thank you dear Mariyana! So happy you love it! I'll be looking forward for your next visit to my shop! Best, Carla
An Artfinder user, United Kingdom
Review posted 15 Nov 2015
Carla informed me of the date of dispatch and the expected arrival with tracking no. of the painting. It arrived well packaged and with no damage to the parcel, the whole process was very quick and took 2 weeks.
The painting is more than I hoped for and took my breath away the first time I saw it at close quarters. It is stunning and vibrant, it draws your eye to where it hangs without dominating the room.
This experience has been entirely pleasurable and I would highly recommend Carla Sa Fernandes as an artist and an honest reliable seller.
Response from Carla Sá Fernandes
19 Nov 2015
Dear Su,
thank you so much for taking your time and write such an amazing review! I'm thrilled you love it! Best, Carla
An Artfinder user, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
15 Nov 2015
Carla informed me of the date of dispatch and the expected arrival with tracking no. of the painting. It arrived well packaged and with no damage to the parcel, the whole process was very quick and took 2 weeks.
The painting is more than I hoped for and took my breath away the first time I saw it at close quarters. It is stunning and vibrant, it draws your eye to where it hangs without dominating the room.
This experience has been entirely pleasurable and I would highly recommend Carla Sa Fernandes as an artist and an honest reliable seller.
Response from Carla Sá Fernandes
19 Nov 2015
Dear Su,
thank you so much for taking your time and write such an amazing review! I'm thrilled you love it! Best, Carla
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