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Thanks for your great review and I am pleased that you are pleased with the whale sculpture.
Thanks,
Stuart
Richard Fitzpatrick, Ireland
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
5 Feb 2022
Excellent
Response from Stuart Roy
5 Feb 2022
Thanks for your great review and I am pleased that you are pleased with the whale sculpture.
Thanks,
Stuart
salvatore giammarusti, United States
Review posted 31 Jan 2022
My shipment is still not here and has taken over a month and counting. Stuart has been proactive but shipment has been unreliable from the UK through artfinder now twice. I had to return the last sculpture.
Second order and second time shipment terrible
Response from Stuart Roy
5 Feb 2022
I dispatched this as soon as I received the order. the problems have arisen once the parcel arrived at the couriers.
I have been chasing this delivery since the delivery stalled. The parcel was sent with Fedex and they have been experiencing problems in Europe where the consignment was held up for over a week. It has finally got to the USA but again has been held up by Fedex. I have chased them this morning and am awaiting an update from them.
I have apologised to Salvatore on several occasions about the delay but this is something that is out of my hands. I am as frustrated as he is. I continue to chase Fedex and will continue to do so until it is actually delivered.
FedEx have finally delivered the sculpture, they seemed to be having major problems in both Europe and the USA.
salvatore giammarusti, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
31 Jan 2022
My shipment is still not here and has taken over a month and counting. Stuart has been proactive but shipment has been unreliable from the UK through artfinder now twice. I had to return the last sculpture.
Second order and second time shipment terrible
Response from Stuart Roy
5 Feb 2022
I dispatched this as soon as I received the order. the problems have arisen once the parcel arrived at the couriers.
I have been chasing this delivery since the delivery stalled. The parcel was sent with Fedex and they have been experiencing problems in Europe where the consignment was held up for over a week. It has finally got to the USA but again has been held up by Fedex. I have chased them this morning and am awaiting an update from them.
I have apologised to Salvatore on several occasions about the delay but this is something that is out of my hands. I am as frustrated as he is. I continue to chase Fedex and will continue to do so until it is actually delivered.
FedEx have finally delivered the sculpture, they seemed to be having major problems in both Europe and the USA.
Irena Chalovska, Sweden
Review posted 3 Jan 2022
Great!
Response from Stuart Roy
4 Jan 2022
Dear Irena,
Thanks for the review and thanks for buying one of my paintings. I hope it gives you pleasure for many years to come.
Glad that you are pleased with it.
Regards,
Stuart
Irena Chalovska, Sweden
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Jan 2022
Great!
Response from Stuart Roy
4 Jan 2022
Dear Irena,
Thanks for the review and thanks for buying one of my paintings. I hope it gives you pleasure for many years to come.
Glad that you are pleased with it.
Regards,
Stuart
David Kerr, United Kingdom
Review posted 26 Dec 2021
Absolutely love our sculpture. The only minor negative was it was packed in masses of flow pak. Its not very environmentally friendly and a nightmare to get rid of!
Response from Stuart Roy
26 Dec 2021
Dear David,
Thanks for your review. I use packing peanuts which are made of starch and these can be composted, the figures are fragile and it is a difficult balance between wrapping them in bubble wrap and other materials to ensure that they arrive safely.
Glad that you are pleased with the sculpture.
Best regards,
Stuart
David Kerr, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
26 Dec 2021
Absolutely love our sculpture. The only minor negative was it was packed in masses of flow pak. Its not very environmentally friendly and a nightmare to get rid of!
Response from Stuart Roy
26 Dec 2021
Dear David,
Thanks for your review. I use packing peanuts which are made of starch and these can be composted, the figures are fragile and it is a difficult balance between wrapping them in bubble wrap and other materials to ensure that they arrive safely.
Glad that you are pleased with the sculpture.
Best regards,
Stuart
Thien Ngo, Ireland
Review posted 13 Dec 2021
Amazing sculpture. Love it! Very helpful and efficient, quick delivery, well packed. Thank you.
Response from Stuart Roy
13 Dec 2021
Thank you Thien for your review and your kind comments. Glad that you are pleased with the sculpture.
Thien Ngo, Ireland
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
13 Dec 2021
Amazing sculpture. Love it! Very helpful and efficient, quick delivery, well packed. Thank you.
Response from Stuart Roy
13 Dec 2021
Thank you Thien for your review and your kind comments. Glad that you are pleased with the sculpture.
Ben Ovington, United Kingdom
Review posted 4 Nov 2021
Lively sculpture and arrived very quickly. Many thanks.
Response from Stuart Roy
4 Nov 2021
Dear Ben,
Thanks for your review and glad that you are so happy with the sculpture.
Regards,
Stuart
Ben Ovington, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
4 Nov 2021
Lively sculpture and arrived very quickly. Many thanks.
Response from Stuart Roy
4 Nov 2021
Dear Ben,
Thanks for your review and glad that you are so happy with the sculpture.
Regards,
Stuart
Douglas Stoneham, Netherlands
Review posted 27 Aug 2021
A charming piece with a great deal of character. Stuart is clearly a passionate and dedicated sculptor which is reflected in the quality of his work.
Response from Stuart Roy
27 Aug 2021
Dear Doug,
Thanks for your great review.
all the best to you.
Stuart
Douglas Stoneham, Netherlands
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
27 Aug 2021
A charming piece with a great deal of character. Stuart is clearly a passionate and dedicated sculptor which is reflected in the quality of his work.
Response from Stuart Roy
27 Aug 2021
Dear Doug,
Thanks for your great review.
all the best to you.
Stuart
Jeremy Hyland, United Kingdom
Review posted 13 Jul 2021
Very easy process the delivery was excellent
Response from Stuart Roy
13 Jul 2021
Dear Jeremy,
Thank you for your review, glad that you are happy with the sculpture.
Regards,
Stuart
Jeremy Hyland, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
13 Jul 2021
Very easy process the delivery was excellent
Response from Stuart Roy
13 Jul 2021
Dear Jeremy,
Thank you for your review, glad that you are happy with the sculpture.
Regards,
Stuart
Carol Harte, United Kingdom
Review posted 8 Jul 2021
The photo didn't do this any justice. I'm so, so happy with it.
Response from Stuart Roy
9 Jul 2021
Dear Carol,
Thanks for your review, I am so glad that you are pleased with it. It is difficult to capture in the photos the full aspects of my sculptures.
Thanks,
Stuart
Carol Harte, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
8 Jul 2021
The photo didn't do this any justice. I'm so, so happy with it.
Response from Stuart Roy
9 Jul 2021
Dear Carol,
Thanks for your review, I am so glad that you are pleased with it. It is difficult to capture in the photos the full aspects of my sculptures.
Thanks,
Stuart
Shane Lanier, United States
Review posted 7 Jul 2021
Great piece of art work.
Response from Stuart Roy
8 Jul 2021
Dear Shane,
Thank you for your review and glad that you are pleased with your Whale sculpture.
Best regards,
Stuart
Shane Lanier, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
7 Jul 2021
Great piece of art work.
Response from Stuart Roy
8 Jul 2021
Dear Shane,
Thank you for your review and glad that you are pleased with your Whale sculpture.
Best regards,
Stuart
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