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The painting was still slghtly wet and stuck to the packing tissue. A small amount of paint came off when I unwrapped it. How do I fix this?
Response from Pavlo Gryniuk
Dec. 31, 2019
Hello!
I'm sorry to know about this situation.
I never experienced such cases during previous deliveries. The artwork was dry enough to be send (it was drying for more than a month, before I've put it on a sale).
Possibly the reason of such situation was significant delays with the delivery (the painting was sent during most busy period of the year). So the artwork was in a packaging for far too long.
About fixing it.
Try to detach that small piece of paint from glassine paper - then just stick it back to the painting.
For this, put a very small drop of Dammar varnish (matt) on a painting. Then, put that piece of paint on it.
Such varnish usually gets dry in 3-4 hours, by this reason don't move the artwork during this time.
Judith Cloutier, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
Dec. 30, 2019
The painting was still slghtly wet and stuck to the packing tissue. A small amount of paint came off when I unwrapped it. How do I fix this?
Response from Pavlo Gryniuk
Dec. 31, 2019
Hello!
I'm sorry to know about this situation.
I never experienced such cases during previous deliveries. The artwork was dry enough to be send (it was drying for more than a month, before I've put it on a sale).
Possibly the reason of such situation was significant delays with the delivery (the painting was sent during most busy period of the year). So the artwork was in a packaging for far too long.
About fixing it.
Try to detach that small piece of paint from glassine paper - then just stick it back to the painting.
For this, put a very small drop of Dammar varnish (matt) on a painting. Then, put that piece of paint on it.
Such varnish usually gets dry in 3-4 hours, by this reason don't move the artwork during this time.
The pictures did not do this piece justice. It's far more breathtaking and interesting in person. I am absolutely delighted!
Pasha was an absolute pleasure. He was communicative, professional, and considerate. The painting arrived very well packaged and timely.
I would definitely purchase from him again.
I'll upload pictures soon.
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you for such a nice review!
I'm very pleased to know that you've liked the artwork.
Will be glad to hear from you again!
The pictures did not do this piece justice. It's far more breathtaking and interesting in person. I am absolutely delighted!
Pasha was an absolute pleasure. He was communicative, professional, and considerate. The painting arrived very well packaged and timely.
I would definitely purchase from him again.
I'll upload pictures soon.
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you for such a nice review!
I'm very pleased to know that you've liked the artwork.
Will be glad to hear from you again!
Lucy Gough, United Kingdom
Review posted June 21, 2019
Great service from the artist. Good communication about delivery and charges. I am pleased with my purchase
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you for your order and review!
Lucy Gough, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
June 21, 2019
Great service from the artist. Good communication about delivery and charges. I am pleased with my purchase
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you for your order and review!
Barbara Davies, United Kingdom
Review posted Sept. 25, 2016
We were very happy with our purchase and the communication with the seller. He ascertained first whether we were aware of the customs charge before proceeding with the sale. Payment of the duty and collection of the painting was simple though the courier's local depot. The painting was extremely well-packaged and we are really delighted with it.
Overall a very satisfactory experience.
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you!
Barbara Davies, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
Sept. 25, 2016
We were very happy with our purchase and the communication with the seller. He ascertained first whether we were aware of the customs charge before proceeding with the sale. Payment of the duty and collection of the painting was simple though the courier's local depot. The painting was extremely well-packaged and we are really delighted with it.
Overall a very satisfactory experience.
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you!
Robert Swanton, United Kingdom
Review posted Sept. 2, 2016
Unbelievably good artist
Wonderful picture
Such vibrant colours and simple brush strokes- extraordinary
Thank you
Response from Pavlo Gryniuk
Aug. 17, 2019
Thank you!
Robert Swanton, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
Sept. 2, 2016
Unbelievably good artist
Wonderful picture
Such vibrant colours and simple brush strokes- extraordinary
Thank you
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