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Love 'My Garden 6', the two go really nicely together on my wall but '6' is definitely my favourite.
Response from Elena Renaudiere
4 May 2016
Dear Shirley,
Thank you for taking the time to write me a review. I’m very glad that you loved “My Garden 6” and that the two paintings look nice on your wall.
I note you graded my seller communication 2 out of 5. Could this be because you didn’t see the two messages I sent you via Artfinder messaging system? On April 13th, the day of your order, I promptly sent you a message to thank you and inform you when your paintings will be shipped. That was followed the next day by a message with all the shipping details.
The paintings were dispatched the next day following your order, arrived to your delivery address in 2 working days, as stated, and were picked up by you the next day.
For listing accuracy, your grade was 3 out of 5. For this series of paintings I provided 7 photos, starting with work in progress, in context, close ups and packaging, together with comments regarding the techniques used and the shipping process.
On both these points, (communication and listing accuracy), I would very much welcome more feedback, as I am keen to continue improving the sales experience for the customers who purchase my artworks.
Many thanks once again for your purchase,
Kind regards,
Elena
Shirley Fairweather, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 May 2016
Love 'My Garden 6', the two go really nicely together on my wall but '6' is definitely my favourite.
Response from Elena Renaudiere
4 May 2016
Dear Shirley,
Thank you for taking the time to write me a review. I’m very glad that you loved “My Garden 6” and that the two paintings look nice on your wall.
I note you graded my seller communication 2 out of 5. Could this be because you didn’t see the two messages I sent you via Artfinder messaging system? On April 13th, the day of your order, I promptly sent you a message to thank you and inform you when your paintings will be shipped. That was followed the next day by a message with all the shipping details.
The paintings were dispatched the next day following your order, arrived to your delivery address in 2 working days, as stated, and were picked up by you the next day.
For listing accuracy, your grade was 3 out of 5. For this series of paintings I provided 7 photos, starting with work in progress, in context, close ups and packaging, together with comments regarding the techniques used and the shipping process.
On both these points, (communication and listing accuracy), I would very much welcome more feedback, as I am keen to continue improving the sales experience for the customers who purchase my artworks.
Many thanks once again for your purchase,
Kind regards,
Elena
Alara Joyner , United Kingdom
Review posted 3 May 2016
Elena is lovely to deal with and the painting was well wrapped and sent quickly. I'm really happy with my purchase. Thank you so much.
Response from Elena Renaudiere
3 May 2016
Dear Alara, it means a lot to me that you took the time to write me such a kind review. Thank you very much! I'm delighted that you like your new painting. Kind regards, Elena
Alara Joyner , United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 May 2016
Elena is lovely to deal with and the painting was well wrapped and sent quickly. I'm really happy with my purchase. Thank you so much.
Response from Elena Renaudiere
3 May 2016
Dear Alara, it means a lot to me that you took the time to write me such a kind review. Thank you very much! I'm delighted that you like your new painting. Kind regards, Elena
Minne Edwards, United Kingdom
Review posted 28 Apr 2016
wonderfully wrapped - the art piece has now been framed and looks just fabulous.
Response from Elena Renaudiere
28 Apr 2016
Dear Minne, thank you very much for your lovely comments! I'm delighted that you like your new painting and that it found its place in your home. Kind regards, Elena
Minne Edwards, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
28 Apr 2016
wonderfully wrapped - the art piece has now been framed and looks just fabulous.
Response from Elena Renaudiere
28 Apr 2016
Dear Minne, thank you very much for your lovely comments! I'm delighted that you like your new painting and that it found its place in your home. Kind regards, Elena
An Artfinder user, United Kingdom
Review posted 25 Apr 2016
Great service and a lovely letter accompanying the paintings. Thank you, it has been a pleasure!!
Response from Elena Renaudiere
26 Apr 2016
Thank you once again for your support and for taking the time to write me the wonderful review! I'm thrilled that the service was to your satisfaction. Best regards, Elena
An Artfinder user, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
25 Apr 2016
Great service and a lovely letter accompanying the paintings. Thank you, it has been a pleasure!!
Response from Elena Renaudiere
26 Apr 2016
Thank you once again for your support and for taking the time to write me the wonderful review! I'm thrilled that the service was to your satisfaction. Best regards, Elena
Sabrina Skeete, United Kingdom
Review posted 22 Apr 2016
Lovely painting - item well packaged and dispatched quickly. Thank-you!
Response from Elena Renaudiere
22 Apr 2016
I'm thrilled that you liked the painting! Thank you very much for taking the time to write me a review, much appreciated.
Sabrina Skeete, United Kingdom
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22 Apr 2016
Lovely painting - item well packaged and dispatched quickly. Thank-you!
Response from Elena Renaudiere
22 Apr 2016
I'm thrilled that you liked the painting! Thank you very much for taking the time to write me a review, much appreciated.
Ann Cooper, United Kingdom
Review posted 21 Apr 2016
This little picture is absolutely delightful.
Response from Elena Renaudiere
21 Apr 2016
Dear Ann, thank you very much for purchasing my art. I am delighted that you are pleased with it. I really appreciate you taking the time to write me a review. Kind regards, Elena
Ann Cooper, United Kingdom
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Listing accuracy
21 Apr 2016
This little picture is absolutely delightful.
Response from Elena Renaudiere
21 Apr 2016
Dear Ann, thank you very much for purchasing my art. I am delighted that you are pleased with it. I really appreciate you taking the time to write me a review. Kind regards, Elena
Arie Fleischer, United States
Review posted 14 Apr 2016
Piece received and happy wth the purchase.Thank you.
Response from Elena Renaudiere
15 Apr 2016
I'm delighted that you liked the painting and thank you very much for taking the time to write me a review.
Arie Fleischer, United States
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14 Apr 2016
Piece received and happy wth the purchase.Thank you.
Response from Elena Renaudiere
15 Apr 2016
I'm delighted that you liked the painting and thank you very much for taking the time to write me a review.
Gary Vandergrift, United Kingdom
Review posted 5 Mar 2016
Love this picture
Response from Elena Renaudiere
7 Mar 2016
Thank you very much for taking the time to write me a review. I'm very happy that you love the painting! Kind regards, Elena
Gary Vandergrift, United Kingdom
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5 Mar 2016
Love this picture
Response from Elena Renaudiere
7 Mar 2016
Thank you very much for taking the time to write me a review. I'm very happy that you love the painting! Kind regards, Elena
Martin Kay, United Kingdom
Review posted 16 Jan 2016
Delivered swiftly, well packaged, and with a nice accompanying note
Response from Elena Renaudiere
16 Jan 2016
Thank you very much for the kind comments and for taking the time to write me a review. Much appreciated!
Martin Kay, United Kingdom
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Listing accuracy
16 Jan 2016
Delivered swiftly, well packaged, and with a nice accompanying note
Response from Elena Renaudiere
16 Jan 2016
Thank you very much for the kind comments and for taking the time to write me a review. Much appreciated!
An Artfinder user, United Kingdom
Review posted 3 Nov 2015
Love the painting and the complementary xmas cards. Thanks Elena!
Response from Elena Renaudiere
3 Nov 2015
I'm delighted that you love the painting - Thank you so much for taking the time to write me such a kind review!
An Artfinder user, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
3 Nov 2015
Love the painting and the complementary xmas cards. Thanks Elena!
Response from Elena Renaudiere
3 Nov 2015
I'm delighted that you love the painting - Thank you so much for taking the time to write me such a kind review!
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