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both prints came bent. I appreciate the custom papers but that much care in the paper should translate to the packaging which was substandard. I love your vision and media but respect the consumer or your art is only in vain. I will fix myself as much as I can.
Response from Frederic Belaubre
21 Oct 2015
Dear Ryan, thank you for your review. Sorry about the bent drawings (please note thay are not prints), I normally pack in 2-3 layers of cardboard for protection which is usually sufficient, however is it impossible to always avoid malhandling in the regular postal service. If for any reason you are not happy with your order on receipt, please do no hesitate to contact me first to resolve the issue, I will always find a solution to your satisfaction. In this case, as the both drawings are on very soft paper, I am sure the bend will disappear under the weight of the glass when they are framed.
Ryan Olson, United States
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21 Oct 2015
both prints came bent. I appreciate the custom papers but that much care in the paper should translate to the packaging which was substandard. I love your vision and media but respect the consumer or your art is only in vain. I will fix myself as much as I can.
Response from Frederic Belaubre
21 Oct 2015
Dear Ryan, thank you for your review. Sorry about the bent drawings (please note thay are not prints), I normally pack in 2-3 layers of cardboard for protection which is usually sufficient, however is it impossible to always avoid malhandling in the regular postal service. If for any reason you are not happy with your order on receipt, please do no hesitate to contact me first to resolve the issue, I will always find a solution to your satisfaction. In this case, as the both drawings are on very soft paper, I am sure the bend will disappear under the weight of the glass when they are framed.
An Artfinder user, United Kingdom
Review posted 16 Oct 2015
LOVE it, it looks amazing
thank you so much
An Artfinder user, United Kingdom
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16 Oct 2015
LOVE it, it looks amazing
thank you so much
An Artfinder user, United Kingdom
Review posted 16 Oct 2015
Very pleased with the service
An Artfinder user, United Kingdom
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16 Oct 2015
Very pleased with the service
Elaine Petry, Brazil
Review posted 13 Oct 2015
Wonderful as usual! Best regards Elaine
Elaine Petry, Brazil
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13 Oct 2015
Wonderful as usual! Best regards Elaine
Dominic Turner, United Kingdom
Review posted 13 Oct 2015
Arrived late......but a postal problem I believe. Really pleased with the picture.
Thank you
Dom
Dominic Turner, United Kingdom
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13 Oct 2015
Arrived late......but a postal problem I believe. Really pleased with the picture.
Thank you
Dom
Johanna Tipper, United Kingdom
Review posted 12 Oct 2015
Nice painting, my father is an ornithologist so I collect bird things when I see them. He did not say if this was an accurate depiction of a specific bird but said it was good.
Johanna Tipper, United Kingdom
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12 Oct 2015
Nice painting, my father is an ornithologist so I collect bird things when I see them. He did not say if this was an accurate depiction of a specific bird but said it was good.
ArtFocus ., United Kingdom
Review posted 8 Oct 2015
Another fine picture by the artist that draws you in and keeps you looking.
ArtFocus ., United Kingdom
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8 Oct 2015
Another fine picture by the artist that draws you in and keeps you looking.
Arabella Aardvark, United Kingdom
Review posted 30 Sep 2015
Artwork is even more wonderful in real life. Carefully packaged and promptly delivered. Merci!
Arabella Aardvark, United Kingdom
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30 Sep 2015
Artwork is even more wonderful in real life. Carefully packaged and promptly delivered. Merci!
Claudia Boccone, United Kingdom
Review posted 27 Sep 2015
Fabulous bold abstract piece. Beautifully controlled ink work. Fast delivery and great communication.
Claudia Boccone, United Kingdom
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27 Sep 2015
Fabulous bold abstract piece. Beautifully controlled ink work. Fast delivery and great communication.
Suizou West, United States
Review posted 22 Sep 2015
I couldn't be happier! Frederic Belaubre is a wonderful artist and truly professional in his transactions. Along with his beautiful original drawing, I received a certificate of authenticity, personalized letter, and a lovely magnet. Packaging was perfect and delivery was prompt. I look forward to framing "Ghost of the Stairs" very soon!
Suizou West, United States
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22 Sep 2015
I couldn't be happier! Frederic Belaubre is a wonderful artist and truly professional in his transactions. Along with his beautiful original drawing, I received a certificate of authenticity, personalized letter, and a lovely magnet. Packaging was perfect and delivery was prompt. I look forward to framing "Ghost of the Stairs" very soon!
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