Free returns, guaranteed

Free returns for art lovers

Need to return a piece of art that isn’t quite right? Well, we’ve got some good news for you! Request to return the artwork within 14 days of arrival and you won’t need to fret about any pesky return costs. We’ll also refund the artwork value and shipping costs once the artwork has been delivered back to the artist. Simple as that!

Money-back guarantee

At Artfinder, we want your buying experience to be exceptional, so we offer every customer a 14-day no risk money-back guarantee. But make sure you treat the artwork with care! In order for us to accept your return, the artwork must be in the same packaging and condition it arrived in.

Returning is easier than you think

Requesting a return is as easy as 1, 2, 3! Simply login to your Artfinder account, go to your ‘Orders’ page and click ‘Return or Replace items’ next to the artwork you’d like to return. (Please note: you will only see this button if the order is still within its 14 day return period.) Fill in the forms and be sure to include photos if there’s any damage. Once we’ve received your request, our busy bee returns team will be in touch to confirm your return booking!

How do I request a return?

Refund vs. replacement

If you requested a refund of the artwork, we will process it within one working day after it leaves your hot little hands. And, we know it can be hard to make up your mind on the perfect piece of art, but no frets! Simply message the artist within the 14-day returns period to discuss a possible replacement. If the artist can accommodate and you’ve filled out the return request, our team will be in touch!

Frequently asked questions

What if my artwork is damaged?

Please follow the returns process outlined above. Some detailed photos of any damage sustained would also be really helpful. If you can manage to retain the original packaging, that would be great too!

What if my artwork is lost?

If you have not received your artwork within 30 days of the artist’s estimated arrival date, please contact us at customers@artfinder.com. We also recommend contacting the artist directly using the ‘Contact’ button on your ‘Orders’ page.

Does the return policy apply to commissioned artworks?

You waive the right to a return for a custom made product. A return can only be accepted if the artwork arrives with you in an unsatisfactory state and then the normal Artfinder returns procedure will apply and you'll be able to return the received artwork for a full refund.

Do I need to arrange the collection of the artwork?

No, we will take care of it all! We’ll also provide any relevant documentation (such as shipping labels or a commercial invoice for international shipments) by email, one working day before pickup.

Can I cancel my order?

No matter what the reason, you can cancel your artwork order right up until it’s been shipped by the artist! If you have not yet received a shipping confirmation, go to your ‘Orders’ page and click the ‘Cancel’ button. Fill in a brief reason and you will be refunded within one working day. Easy!

What happens if I return the parcel by myself without following the return policy?

Please be assured that all returns are covered by Artfinder and booked through the platform by our team who arrange the pick-up and shipment on your behalf using our trusted courier services. If a return is booked outside of the Artfinder platform, we are unable to monitor the shipment and therefore not liable for the shipment's arrival nor any damages that may occur during transit.