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Svetlana was very communicative about the shipment and followed up once the package was marked delivered to ensure it was received. Her piece arrived in a timely manner and looks great within my chosen frame.
Response from Svetlana Vorobyeva
21 Apr 2023
Demitri, I am happy you enjoyed the painting and thank you for giving such a great review of the process. I really appreciate you taking your time to write this nice review! Warmest regards, Svetlana
Demitri Raftopoulos, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
21 Apr 2023
Svetlana was very communicative about the shipment and followed up once the package was marked delivered to ensure it was received. Her piece arrived in a timely manner and looks great within my chosen frame.
Response from Svetlana Vorobyeva
21 Apr 2023
Demitri, I am happy you enjoyed the painting and thank you for giving such a great review of the process. I really appreciate you taking your time to write this nice review! Warmest regards, Svetlana
Jana Javorska, United Kingdom
Review posted 5 Dec 2022
Svetlana is an amazing artist, incredibly thoughtful, generous and caring, the paintings have in-depth meaning, she is very creative and imaginative. I am sure I will purchase from her again in the future. Best wishes Svetlana, we need your art!
Response from Svetlana Vorobyeva
5 Dec 2022
Dear Jana, I am so grateful for your kind words! Thanks a lot for taking the time I really appreciate it! Merry Christmas and Peaceful&Happy New Year!
Warmest regards,
Svetlana
Jana Javorska, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
5 Dec 2022
Svetlana is an amazing artist, incredibly thoughtful, generous and caring, the paintings have in-depth meaning, she is very creative and imaginative. I am sure I will purchase from her again in the future. Best wishes Svetlana, we need your art!
Response from Svetlana Vorobyeva
5 Dec 2022
Dear Jana, I am so grateful for your kind words! Thanks a lot for taking the time I really appreciate it! Merry Christmas and Peaceful&Happy New Year!
Warmest regards,
Svetlana
Robert McKeegan, United States
Review posted 11 Apr 2022
Astonishing statement about the war in Ukraine, a boy covering his ears while a missile shoots across a black sky. Very nice.
Response from Svetlana Vorobyeva
11 Apr 2022
Hi Robert, thank you very much for taking the time to write this nice review, it's really appreciated. May I ask why you give me only 3-stars for "seller communication"? What I can/should do better? I'll be really thankful for your feedback.
Warmest regards, Svetlana
Robert McKeegan, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
11 Apr 2022
Astonishing statement about the war in Ukraine, a boy covering his ears while a missile shoots across a black sky. Very nice.
Response from Svetlana Vorobyeva
11 Apr 2022
Hi Robert, thank you very much for taking the time to write this nice review, it's really appreciated. May I ask why you give me only 3-stars for "seller communication"? What I can/should do better? I'll be really thankful for your feedback.
Warmest regards, Svetlana
John D Tsimba, United Kingdom
Review posted 8 Apr 2022
Beautiful, striking painting which is perfect as the first piece in a new home! Received the artwork in great condition & fast & all communication with Svetlana was straightforward & clear. Thank you!
Response from Svetlana Vorobyeva
8 Apr 2022
John, I am so glad you enjoyed the painting. I am happy my African star found a new home and I really hope it will keep bringing joy for a long time! Thank you very much for taking the time to write this nice review, it's really appreciated.
Warmest regards, Svetlana
John D Tsimba, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
8 Apr 2022
Beautiful, striking painting which is perfect as the first piece in a new home! Received the artwork in great condition & fast & all communication with Svetlana was straightforward & clear. Thank you!
Response from Svetlana Vorobyeva
8 Apr 2022
John, I am so glad you enjoyed the painting. I am happy my African star found a new home and I really hope it will keep bringing joy for a long time! Thank you very much for taking the time to write this nice review, it's really appreciated.
Warmest regards, Svetlana
Maxie Vlcek, United States
Review posted 22 Dec 2021
This piece is so uniquely beautiful! It was a gift to my daughter who is a dancer. She loves it!
Response from Svetlana Vorobyeva
22 Dec 2021
Thank you for this kind review Maxie! I'm so happy that you and your daughter like this artwork. Merry Christmas and happy New year!
Warmest regards, Svetlana
Maxie Vlcek, United States
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Seller communication
Delivery and packaging
Listing accuracy
22 Dec 2021
This piece is so uniquely beautiful! It was a gift to my daughter who is a dancer. She loves it!
Response from Svetlana Vorobyeva
22 Dec 2021
Thank you for this kind review Maxie! I'm so happy that you and your daughter like this artwork. Merry Christmas and happy New year!
Warmest regards, Svetlana
Jordi Salcedo, Spain
Review posted 22 Oct 2021
Very nice and beautiful paint, it is already framed and I love look it. Very nice comunication and fast shipment.
Response from Svetlana Vorobyeva
23 Oct 2021
Jordi, I am so glad you enjoyed the painting. Thank you very much for taking the time to write this nice review, it's really appreciated. Warmest regards, Svetlana
Jordi Salcedo, Spain
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
22 Oct 2021
Very nice and beautiful paint, it is already framed and I love look it. Very nice comunication and fast shipment.
Response from Svetlana Vorobyeva
23 Oct 2021
Jordi, I am so glad you enjoyed the painting. Thank you very much for taking the time to write this nice review, it's really appreciated. Warmest regards, Svetlana
Marinne Yeo, Singapore
Review posted 13 Jun 2021
Received the artwork in good condition and fast. Package is well packed to prevent damage in transition. It also comes along with authentication certificate and care advice. Thank you
Response from Svetlana Vorobyeva
13 Jun 2021
Hello Marinne, thank you very much for taking the time to write this nice review, it is greatly appriciated!
Warmest regards, Svetlana
Marinne Yeo, Singapore
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
13 Jun 2021
Received the artwork in good condition and fast. Package is well packed to prevent damage in transition. It also comes along with authentication certificate and care advice. Thank you
Response from Svetlana Vorobyeva
13 Jun 2021
Hello Marinne, thank you very much for taking the time to write this nice review, it is greatly appriciated!
Warmest regards, Svetlana
paul grace, United Kingdom
Review posted 28 Oct 2019
This stunning artwork is a joy to have i bought this for my wife and she loves it.I have a feeling that Svetlana Vorobyeva will be a name to watch and i look forward to seeing the work that she produces in the future.
Kind Regards
Paul Grace
Response from Svetlana Vorobyeva
29 Oct 2019
Thank you for this kind review Paul! I'm so happy that you and your wife like "Irbis".
Warmest regards,
Svetlana
paul grace, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
28 Oct 2019
This stunning artwork is a joy to have i bought this for my wife and she loves it.I have a feeling that Svetlana Vorobyeva will be a name to watch and i look forward to seeing the work that she produces in the future.
Kind Regards
Paul Grace
Response from Svetlana Vorobyeva
29 Oct 2019
Thank you for this kind review Paul! I'm so happy that you and your wife like "Irbis".
Warmest regards,
Svetlana
Elexa Adanna, United Kingdom
Review posted 22 Aug 2019
A delightful image that captures the innocent playfulness and spirit of the animal. I love it! Immaculate service and communication, Svetlana goes the extra mile for you, as well as being an artist whose work is fresh, spontaneous and exciting and whose gift is a gorgeous treasure for the world. Thank you so much, I am thrilled with the Seal and feel very lucky to have this
Response from Svetlana Vorobyeva
23 Aug 2019
Elexa, I am so grateful for your kind words! Each review is very important for any artist, it makes us feel that we doing something wrigh 😊
thanks for taking the time I really appreciate it!
Elexa Adanna, United Kingdom
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
22 Aug 2019
A delightful image that captures the innocent playfulness and spirit of the animal. I love it! Immaculate service and communication, Svetlana goes the extra mile for you, as well as being an artist whose work is fresh, spontaneous and exciting and whose gift is a gorgeous treasure for the world. Thank you so much, I am thrilled with the Seal and feel very lucky to have this
Response from Svetlana Vorobyeva
23 Aug 2019
Elexa, I am so grateful for your kind words! Each review is very important for any artist, it makes us feel that we doing something wrigh 😊
thanks for taking the time I really appreciate it!
Pat Cockrell, United States
Review posted 1 Oct 2018
Both of these art works are perfect for my home. They came with COA's (I didn't get one of these when I purchased Amsterdam-which I would love to have). The pictures came packed in an envelope and could have been better packaged. I just received Amsterdam back from being framed, and the frame really enhances the art. Love this artist! I would have sent a picture of the framed Amsterdam, but it is a Christmas gift, and I don't want to spoil the surprise.
Response from Svetlana Vorobyeva
2 Oct 2018
Patricia, I am very thankful for your review. I am happy my paintings found a new home and I really hope they will keep bringing joy for a long time!
I wanted to get possibly more further information on how I can improve communication with my customers? I want to give my collectors and buyers the best possible experience.
I sent you two messages on Artfinder:
The first message was sent on 18th August after I got your order. I thanked you for your purchase and sent the link to postal service with tracking number, I also informed you estimated arrival day. This message still at “not seen yet” position at my Artfinder dashboard.
The second message was sent after delivering on the 30th of August, I wrote I hope that artworks arrived in a good condition and you like them, I also thanked you for your previous review and asked for second one if it possible.
I am wondering are you received my messages or not? The messaging system at Artfinder is the only way I am able to contact my customers and many of these still at “not seen yet” position which makes communication harder… I would be very happy to hear your comments or suggestions for a better communications between me and my buyers.
I wanted also add this about the packaging: in Finland we have pretty expensive postal services, I send all my A4 or smaller artworks in reinforced envelopes because sending in cardboard box or tube will cost 45 euros or more (at least 20 euro more than envelope), so I just tried to optimize shipping costs for my buyers. All my previous customers have been satisfied with this method. But I will obviously take your comments and concerns into consideration and will do my best to improve my packaging methods for A4 or smaller artworks.
Thank you again for every review and comment, they are really appreciated and it means a lot to me that you took the time to write them out!
Warmest regards,
Svetlana
PS. I sent you the Certificate of Authenticity for Amsterdam painting today. My apologizes with this mistake, COA should been included in your package automatically but in some reason it wasn’t…
Pat Cockrell, United States
Overall rating
Seller communication
Delivery and packaging
Listing accuracy
1 Oct 2018
Both of these art works are perfect for my home. They came with COA's (I didn't get one of these when I purchased Amsterdam-which I would love to have). The pictures came packed in an envelope and could have been better packaged. I just received Amsterdam back from being framed, and the frame really enhances the art. Love this artist! I would have sent a picture of the framed Amsterdam, but it is a Christmas gift, and I don't want to spoil the surprise.
Response from Svetlana Vorobyeva
2 Oct 2018
Patricia, I am very thankful for your review. I am happy my paintings found a new home and I really hope they will keep bringing joy for a long time!
I wanted to get possibly more further information on how I can improve communication with my customers? I want to give my collectors and buyers the best possible experience.
I sent you two messages on Artfinder:
The first message was sent on 18th August after I got your order. I thanked you for your purchase and sent the link to postal service with tracking number, I also informed you estimated arrival day. This message still at “not seen yet” position at my Artfinder dashboard.
The second message was sent after delivering on the 30th of August, I wrote I hope that artworks arrived in a good condition and you like them, I also thanked you for your previous review and asked for second one if it possible.
I am wondering are you received my messages or not? The messaging system at Artfinder is the only way I am able to contact my customers and many of these still at “not seen yet” position which makes communication harder… I would be very happy to hear your comments or suggestions for a better communications between me and my buyers.
I wanted also add this about the packaging: in Finland we have pretty expensive postal services, I send all my A4 or smaller artworks in reinforced envelopes because sending in cardboard box or tube will cost 45 euros or more (at least 20 euro more than envelope), so I just tried to optimize shipping costs for my buyers. All my previous customers have been satisfied with this method. But I will obviously take your comments and concerns into consideration and will do my best to improve my packaging methods for A4 or smaller artworks.
Thank you again for every review and comment, they are really appreciated and it means a lot to me that you took the time to write them out!
Warmest regards,
Svetlana
PS. I sent you the Certificate of Authenticity for Amsterdam painting today. My apologizes with this mistake, COA should been included in your package automatically but in some reason it wasn’t…
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